Symptom
When attempting to log in via the SAP Cloud portal, an error occurs with the message ‘SHELL_AUTH_LOGIN_FAILED.’ The browser console (accessible by pressing F12) displays the following details:
Unexpected ERROR (code [undefined]). SyntaxError => Unexpected token \r in JSON at position 256
Http failure response for https://eu.fsm.cloud.sap/shell/portal/getAccountSettings: 502 Bad Gateway
SHELL_AUTH_LOGIN_FAILED
This issue indicates a problem with the JSON parsing due to a line break (`\r`) within the JSON data, and a potential gateway issue, preventing the successful login to the 'Shell' via SAP Cloud portal.
Read more...
Environment
SAP Field Service Management
Product
Keywords
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.