SAP Knowledge Base Article - Public

3567223 - The sync status is always "WAITING_FOR_SYNC" in the manage models page in Just Ask in SAP Analytics Cloud (SAC)

Symptom

When add the model for index in manage models in Just Ask, the status of the model is always in "WAITING_FOR_SYNC". 

Environment

SAP Analytics Cloud (Enterprise) 2024.21.14

Reproducing the Issue

 

  1. Login to SAC.
  2. Open Just Ask.
  3. Click Manage Models.
  4. Notice that model status is "WAITING_FOR_SYNC".
  5. Click the model and select "Sync Model", still same.
  6. Click refresh logs, got message "Unable to load logs."

 

Cause

The issue is caused by a defect in the product.

Resolution

The issue is fixed in the version 2025.07.

Keywords

KBA , LOD-ANA-ASK , SAC Just Ask , Problem

Product

SAP Analytics Cloud all versions