SAP Knowledge Base Article - Preview

3567292 - Understanding Email Triggers in SAP Customer Data Cloud

Symptom

  • During a system migration from CDC to a new CIAM platform, an email verification or reset password email is triggered when an email update occurs in the loyalty system.
  • The need to understand and control the email-related processes triggered by these systems, particularly for email updates and password resets.
  • The requirement to understand if different rules exist between the Loyalty System and a specific application for triggering email notifications on email updates.
  • The need to know if the email activation or verification process can be disabled or modified during the cutover to avoid disruptions or incorrect notifications.


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Environment

  • SAP Customer Data Cloud
  • Identity, - Consent, - Profile

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, email triggers, loyalty system, CIAM platform, email verification, reset password email, email updates, cutover, child site, site group, accounts.importFullAccount API, new user welcome email policy, disable group policy, import users. , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

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