Symptom
You are replicating a registered product from ERP to C4C, but it fails with this error message:
"Only one General Information permitted"
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the work center Administrator and the view Web Service Message Monitoring.
- Search for the respective message.
- You will see that it is in "Application Error" status and the error details are:
- Only one General Information permitted
- Error while processing inbound third party communication
Cause
The payload contains 2 parties with different roles, but the role code is the same in both cases. It is not allowed to send more than 1 party with the same role code.
You can check the payload by marking the message in the web service message monitor and clicking on View > Payload.
Resolution
When sending the payload to C4C, please ensure to only send 1 party.
Keywords
Only one General Information permitted, RegisteredProductReplicationInitiatedByExternalIn, registered product, integration with ERP, error message, Error while processing inbound third party communication , KBA , LOD-LE-IBA-IPO , Installation Point , How To