SAP Knowledge Base Article - Public

3567403 - Error "Only one General Information permitted" When Replicating Registered Product to C4C

Symptom

You are replicating a registered product from ERP to C4C, but it fails with this error message: 

"Only one General Information permitted"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the work center Administrator and the view Web Service Message Monitoring.
  2. Search for the respective message.
  3. You will see that it is in "Application Error" status and the error details are:
    • Only one General Information permitted
    • Error while processing inbound third party communication

Cause

The payload contains 2 parties with different roles, but the role code is the same in both cases. It is not allowed to send more than 1 party with the same role code.

You can check the payload by marking the message in the web service message monitor and clicking on View > Payload.

 

Resolution

When sending the payload to C4C, please ensure to only send 1 party. 

Keywords

Only one General Information permitted, RegisteredProductReplicationInitiatedByExternalIn, registered product, integration with ERP, error message, Error while processing inbound third party communication , KBA , LOD-LE-IBA-IPO , Installation Point , How To

Product

SAP Cloud for Customer core applications all versions