SAP Knowledge Base Article - Preview

3567474 - Hyperscalers - User who previously had access to SAP SuccessFactors Incentive Management suddenly lost access to application with error prompt "IAM user doesn't exist"

Symptom

  • An active user is unable to log in to the portal.
  • The error message "IAM user doesn't exist" is displayed.


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Environment

SPM Titan Ref Architecture and Migration Incentive Mgmt.

Keywords

IAM user, login issue, SAP SuccessFactors Incentive Management, user access, bug, workaround, csi_user table, participant version. , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-COM , SuccessFactors Incentive Management , Problem

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