SAP Knowledge Base Article - Public

3567479 - FirstAdvantage is unable to send the Background Check Results - Recruiting Management

Symptom

After initiating successfully the background check, FirstAdvantage is being unable to send back the Background Check results. They are getting the following error: [LGN0019]Authentication failed. You have provided an invalid manager ID (status code = 18).

Environment

SAP SuccessFactors Recruiting Management

Cause

The user account used to sync results via API in the SAP SuccessFactors system either has no associated manager or is linked to an inactive manager in the User Data File.

Resolution

The user must have a valid manager associated to it in order to sync the data. Either assign reactivate the user that is associated to them or associate it to another user.

Keywords

first, advantage, background, check, fadv, user, result, api, odata, LGN0019, You have provided an invalid manager ID, status code = 18. , KBA , LOD-SF-RCM-BCI , Background Check , Problem

Product

SAP SuccessFactors Recruiting all versions