Symptom
After initiating successfully the background check, FirstAdvantage is being unable to send back the Background Check results. They are getting the following error: [LGN0019]Authentication failed. You have provided an invalid manager ID (status code = 18).
Environment
SAP SuccessFactors Recruiting Management
Cause
The user account used to sync results via API in the SAP SuccessFactors system either has no associated manager or is linked to an inactive manager in the User Data File.
Resolution
The user must have a valid manager associated to it in order to sync the data. Either assign reactivate the user that is associated to them or associate it to another user.
Keywords
first, advantage, background, check, fadv, user, result, api, odata, LGN0019, You have provided an invalid manager ID, status code = 18. , KBA , LOD-SF-RCM-BCI , Background Check , Problem