Symptom
The buttons to copy/delete/create standard templates in the Maintain Email Template app are either disabled or missing.
Environment
SAP S/4HANA Cloud Public Edition
Cause
Wrong tenant/system is being used to access the Maintain Email Template App.
Note : Key User Extensibility is only available in the Test/Quality System in 2-System Landscapes or in the Development System - Customizing Tenant in 3-System Landscapes.
Resolution
For 2-System Landscapes, the standard template can be copied/deleted/created using the Test/Quality System.
For 3-System Landscapes, the standard template can be copied/deleted/created using the Development - Customizing system.
To avail the created or changed template in the production system, it must be transported using the Export/Import functionality.
Steps to follow:
- In the Development - Customizing system, open the Export Software Collection app.
- Create a software collection and give it a unique name.
- Click Add Items and select the Email Template.
- Click Export to export the template. Check the log to confirm that the export is complete.
- In the Test system, open the Import Collection app.
- Select the previously exported software collection and click Import to import the template. Check the log to confirm that the import is complete.
- Once successfully imported into the Test system, use the Forward option to forward it to the production system. In the production system, use the Import Collection app to import the template into the production system.
See Also
Keywords
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