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3567578 - Email server changed for alerts email generation in Hana Studio but it keeps sending emails to the old server.

Symptom

Change SMTP server email from "abcd.com” to “xyza.com”. 

However, the Hana DB still sends the email to the old server “abcd.com”

Indexserver traces shows:

e STATS_SMTP       SMTPClient.cpp(00266) : error sending email [SMTPMail: (sender: SAP HANA <SID> <abcd.com>, recipients: xyza.com), "Alert "Notification of medium and high priority alerts" (id 23) on database <SID> of <SID> 00 )", snapshot   : <Data and Time>
Alert Name : Notification of medium and high priority alerts
Priority   : Info
Details    : 6 medium or high priority alerts occurred.
User Action: Investigate the alerts.
, exception  1: no.9001001  (StatisticsServerAsSQLScript/interfaces/smtp/SMTPClient.cpp:342) TID: 1566703
    SMTP protocol error, expected 250, got 501: 5.1.7 Invalid address
exception throw location:
 1: 0x00007f7ff1b1cfb5 in StatisticsService::SMTPProtocolException::SMTPProtocolException(char const*, int, int, int, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&) [clone .constprop.0]+0x31 at Exceptions.cpp:23 (libhdbsqlbuiltinprocedure.so)


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Environment

Hana Database 2.0

Keywords

SMTP server, statistic service, SMTP protocol exception, Invalid address , KBA , HAN-DB-MON , SAP HANA Monitoring , HAN-DB , SAP HANA Database , Problem

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