Symptom
Error: ' We couldn't connect to your Publication system. Possible causes: the SSL certificate isn't trusted, or a network error has occurred.' when scheduling story in SAP Analytics Cloud (SAC).
Environment
SAP ANALYTICS CLOUD 2024.21.11
Reproducing the Issue
- Login to SAP Analytics Cloud
- Browse File and select a Story based on a tunnel connection
- Select the option to Schedule a Publication
- Enter a Publication Name, Start Time, Subject, SAP Analytics Cloud Recipients or Non-SAP Analytics Cloud Recipients, Click OK
Notice the error: 'We couldn't connect to your Publication system. Possible causes: the SSL certificate isn't trusted, or a network error has occurred.'
Cause
Option 'Save this credentials for all users in System' was not enabled while saving the connection.
Resolution
While saving the Tunnel connection enable the option 'Save this credentials for all users in System'.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
sac, publications, error, hana tunnel, ssl certificate, network error, sap analytics cloud, credentials, secure, schedule publication, hana, bw4 hana, implementation, cloud connector, trust configuration, connection refused, backend system , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem