Symptom
Workflow contributors are not receiving any E-mail Notifications When a Comment is Posted on a Workflow
Email Notification Templates cannot be sent because of configuration warning message such as:
"You do not have a template created for the selected language, this is the recommended XXXX locale template"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to test user's Job Information and select 'Edit'
- Fill the relevant data
- SelectSave
- Workflow Triggers
- Proxy as the Approver
- Make a Comment on Workflow ( Mail should be sent as per the Workflow-Configuration-Settings)
- Approve the workflow
- E-mail should be sent to HR but no email was received.
Note:
- The Workflow-Email-Config should always send a Mail to the Contributor if a Comment is published.
- E-mail notifications should be sent when a workflow is initiated.
Cause
- Configuration issue
- For this example: template not save with warning message: You do not have a template created for the selected language, this is the recommended English UK (English UK) locale template.
Step 1:
- Go to: Change Email Notification Setting
- Check Contributor: First and Last name
- Check if: Email Notification is : On/Enabled
Step 2:
- Go to : Email Notification Templates
- check: Workflow Comment Posted Notification
- result:
- template Not save
- See Issue: You do not have a template created for the selected language, this is the recommended English UK (English UK) locale template.
Note: The specific email notification is not enabled to trigger emails.
- Admin Center > Company Settings > E-Mail Notification Templates Settings
Options > Notifications (if you are the affected user)
Resolution
Email Notification Templates must be initialized in the instance on first use. If this is not carried out, you will not receive the emails in all enabled locales.
- To check if an email template is not initialized, navigate to the template for the desired locale.
- You will then see a warning message stating "You do not have a template created for the selected language, this is the recommended XXXXX locale template".
- To initialize this template please make any required changes to the template and save the template:
Note: You must have saved all Available E-mail Templates for Employee Central Workflows required for business
FAQ - Additional Information
Q) Where can I get Guide?
A) Guide: Employee Central Workflows: Implementation and Administration
Chapter: Available E-mail Templates for Employee Central Workflows
- Workflow Action Contributor Notification : Sends email notification when the workflow is initiated
- Workflow Comment Posted Notification: Sends email notifications when a comment is posted on a workflow.
See Also
- 2287616-List of tags supported in workflows and EC Alerts and Notifications.
- 2254895 - The tag [HRIS_ACTION] is not translating as expected in Email Notifications.
- 2436866 - How to change the value [[EVENT_REASON]] for Time Off Requests
- 2087440 - Disabling Email Notifications For One or More Users for an Instance
- 2087890 - Top Reasons Why Email Notifications are Not Sent or Received. Basic Troubleshooting - HXM Suite
- 2358563 - Workflow Email not being sent to all cc recipients
- 2446500 - How is the Recipients local Determined for Workflow Emails and Alerts and Notifications
- 2632511 - Workflow Participant Receives two Email Notifications for the Same Workflow
- 2087739 - Single Sender and Single Recipient | How They Work and How to Set Them Up
- 2080108 - Workflow Role Types - Employee Central
- 2308572 - Email Notification Templates and their Target Recipients
- 2087440 - Disabling Email Notifications For One or More Users for an Instance
Keywords
You do not have a template created for the selected language, this is the recommended English UK (English UK) locale template, workflow, Change Email Notification Setting, Company Settings, email, Company Settings, Available E-mail Templates for Employee Central Workflows, Workflow Comment Posted Notification, Workflow Action Contributor Notification , Workflow Action Approval Notification , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Problem