Symptom
Business Document Extraction is not visible in Case.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Cases.
- Open a Case.
- Go to Business Documents.
- Select View Extraction Results.
- A header for Document Extraction is shown with no value.
Cause
In the Content Security Policy, under "Script Source", the Unsafe Eval option must be checked.
Resolution
- Go to Settings.
- Go to Content Security Policy.
- Go to Script Source section.
- Enable Unsafe Eval option.
Keywords
Business, Extraction, Document, Empty, Case , KBA , CEC-CRM-BUSD , ESM Business Document Service , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0