SAP Knowledge Base Article - Public

3567786 - Business Documents - View Extraction Results is Empty

Symptom

Business Document Extraction is not visible in Case.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to Cases.
  2. Open a Case.
  3. Go to Business Documents.
  4. Select View Extraction Results.
  5. A header for Document Extraction is shown with no value.

Cause

In the Content Security Policy, under "Script Source", the Unsafe Eval option must be checked. 

Resolution

  1. Go to Settings.
  2. Go to Content Security Policy.
  3. Go to Script Source section.
  4. Enable Unsafe Eval option.

Keywords

Business, Extraction, Document, Empty, Case , KBA , CEC-CRM-BUSD , ESM Business Document Service , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0