SAP Knowledge Base Article - Public

3567908 - Course Home - Desktop browser utilizes Mobile Filename URL instead of Content URL

Symptom

If a content object has differing Content URL and Mobile Filename on the Content Object, when utilizing Course Home and on a non-mobile device browser, the Mobile Filename URL will be used instead of the Content URL. This was specifically tested with AICC Wrapper and PDFs. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Import a PDF to make a content object and edit the content object to be AICC with the wrapper. Make sure the Mobile Filename field is blank
  2. Import a second differently named PDF as the same step as above
  3. Create an item and associate one content object to it
  4. Assign it and launch it to see the PDF load fine
  5. Go to the second content object that is not associated to the item and copy the Content URL field
  6. Edit the content object that is associated to the item and fill in the Mobile Filename with the Content URL from step 5
  7. Apply changes and go back to launch the item as a user
  8. You will now see the other PDF load

Cause

This is a Known Error.

Resolution

This issue has been resolved in 1H2024 VSaaS Patch 29 (b2405p29). 

See Also

Keywords

SAP SuccessFactors Learning, Mobile Filename, New Course Home, Content URL, Desktop, Mobile, Patch, b2405p29, LRN-189447, , KBA , LOD-SF-LMS-CHM , Course Home , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning 2405