SAP Knowledge Base Article - Public

3567970 - Product.IsComplete return True when checking Parent/Child structure on Quote context

Symptom

Script snippet Product.IsComplete returns True even when the parent product is marked as incomplete in a Quote context for parent/child structure.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Open a quote with a parent/child structure
  2. Make sure one child item is incomplete and parent is marked as incomplete too
  3. Open Script workbench
  4. Run "a = Product.IsComplete"
  5. Result it's True.

Cause

CPQ application expected behavior.

Resolution

Checking for the completeness of the whole parent/child hierarchy in scripting is not currently supported inside the Quote context, additional logic should be built in order to use product context and loop through the parent/child structure to get the get the completeness.  MainItem snippet can also be used to return the completeness of the parent product.

Keywords

CPQ, script, incomplete, iscomplete, product, true , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2025