SAP Knowledge Base Article - Preview

3568015 - Error while loading data sources: Data Motive Service unavailable error when opening Planning models and Connections>Schedule Status in SAP Analytics Cloud (SAC)

Symptom

  • When trying to open Planning models in SAC, an error message appears:
    • Error while loading data sources: Data Motive Service unavailable.
      Correlation ID: 13818794-6730-4804-b995-516874044953
  • Issue is also occurring when opening Connections>Schedule Status:
    • Data Motive Service unavailable.


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Environment

  • SAP Analytics Cloud 2025.14.12 
  • Tenants on eu11 landscape.

Product

SAP Analytics Cloud 1.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

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