Symptom
- When trying to open Planning models in SAC, an error message appears:
- Error while loading data sources: Data Motive Service unavailable.
Correlation ID: 13818794-6730-4804-b995-516874044953
- Error while loading data sources: Data Motive Service unavailable.
- Issue is also occurring when opening Connections>Schedule Status:
-
Data Motive Service unavailable.
-
Environment
- SAP Analytics Cloud 2025.14.12
- Tenants on eu11 landscape.
Reproducing the Issue
- Login to SAC.
- Open a Planning model.
- Notice the error message:
Error while loading data sources: Data Motive Service unavailable.
- Go to Connections>Schedule Status
- Notice error message:
Data Motive Service unavailable.
Cause
A disk space exhaustion on the database supporting the data processing.
Resolution
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem
SAP Knowledge Base Article - Public