3568017 - Guidelines for SAP Business Data Cloud (BDC) Cases

Common Questions

• What information is required when opening an SAP Business Data Cloud (BDC) support case? What should I include in a support case to avoid delays and speed up resolution?
• What cases fall under SAP Technical Support cases (errors, documentation issues, operational requests)?
• Where can I get help with consulting or "how-to" questions?
• For missing features and functionality, create an BDC Enhancement Request in the Influence Portal or check the SAP Road Map Explorer for upcoming features!
• What troubleshooting steps can I take to assist with diagnosing issues?

Consulting or "How-To" Issue

• SAP Technical Support focuses on fixing errors or problems with standard SAP software. It does not include advice on system setup, configuration, or general "how-to" questions. For these:
  • Visit the SAP Community: Business Data Cloud for these tips and advice.
  • Refer to SAP Note 2706322 for SAP Support versus consulting guidelines.
  • Check KBA 3509202 for examples of supported and consulting topics.

System Availability

• Check the availability of SAP Business Data Cloud in Cloud Service on the SAP Trust Center
• Check the status of cloud products in SAP CAC (SAP Cloud Availability Center)

SAP Business Data Cloud

SAP Business Data Cloud Connect

SAP Datasphere

SAP Analytics Cloud

SAP Databricks

People Intelligence

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