Symptom
This Knowledge Base Article is a list of all KBAs which are related to Setup.
Resolution
| KBA | Symptom | Link |
| Document Generation Section Hierarchy getting reordered | When adding a new section at the bottom of a document it gets repositioned to the middle of it. | 3539142 |
| Storage almost full |
File System/Database storage almost full or passed the limit. Showing negative available space in storage | 3317451 |
| Decimals are not allowed for Japanese & Korean currency | Starting from the 2408 release, there is a new default rounding functionality in place. This fixed an issue where the document currency did not have decimal places. The new behavior is now the default one. | 3502794 |
| Enable DB unlocking | You would like to disabled DB lock on your tenants. | 3534053 |
| Tenant Refresh Guidelines | Tenant Refresh Guidelines | 3418720 |
| Receiving pricebook error when trying to replicate base prices from ECC into CPQ |
When trying to replicate base prices from ECC into CPQ, you receive error message that the entries already exist, but the pricebook in CPQ is empty. | 3492996 |
| Unable to access anything in CPQ after logging in |
Error on the login page, no other icon on the page, Setup icon, or Developer Console icon. | 3504832 |
| Error message when creating new users | Error message when creating new users "You have already reached your active user count, your limit of (X) users per your subscription license agreement has been exceeded. Please contact CallidusCloud Support at CallidusCloud Community on how to resolve this issue.". | 3281539 |
| Quoted Version can't be set to active |
It is not possible to set the MASTER back to active on quote | 3506098 |
| Incorrect spacing in output Word documents |
Spacing between lines are different in output document from document template. | 3393974 |
| How to end the Approval reminders for quotes which are Expired but still waiting for approval? |
You manually changed the status of 4 quotes to Expired using Script Workbench, but these quotes still appear under the 'Waiting for Approval' List. And since the Auto approval reminder is set, emails have been going out for approval for these 4 quotes even though their status is Expired. You would like to know how to end the reminders for these Expired quotes. | 3462069 |
| Custom Template Render ExceptionError: Cannot render template |
When entering CPQ pages, such as just logging into CPQ or entering the User Page, this error occurs: "Custom Template Render ExceptionError: Cannot render template: [TemplateName], Message: error CS0234: The type or namespace name 'SalesForce' does not exist in the namespace 'Webcom.Configurator.Crm' (are you missing an assembly reference?)" | 3503587 |
| Unable to save quote. The popup says "In order to perform the action you need first to enter the value of custom field" |
When clicking on the Save Quote button in the quote, transaction requests to enter value in a custom field.The popup says "In order to perform the action you need first to enter the value of custom field '<custom field>'". But when checking the Save Quote action under Workflow, There is not any rule associated with it. | 3469165 |
| Product Layout cannot be changed in SAP CPQ | integrated VCP and SAP CPQ, and the changes made in VCP are not reflected in CPQ product layout | 3261408 |
| Enable quote migration tool | Customer has requested the migration tool. | 3560303 |
| Error when comma is used as decimal separator in Price Setup |
When using comma as decimal separator in any price definition in setup, when configuring a product it is not possible to calculate the total. | 3550917 |
| Requested value 'billingProfileId' was not found | Error message that "Requested value 'billingProfileId' was not found" while choosing the rate plan template during the creation of the product under the type of subscription billing | 3386625 |
| Cannot open Quote Document | When opening a document in quote, error message is thrown: "You are not authorized to view this document" | 3422457 |
| Provide Quote Visibility to users | Provide Quote Visibility to users | 3234825 |
| How to create Product Categories in CPQ | How to create Product Categories in CPQ | 3234767 |
| Error when trying to import user file | Error when trying to import user file | 3234740 |
| How to move custom fields in a 'quote' to a different tab | How to move custom fields in a 'quote' to a different tab. | 3234739 |
| How to create a simple product manually | How to create a simple product manually | 3234766 |
| How to create product types in CPQ | How to create product types in CPQ | 3234828 |
| How to Set Catalog Size in CPQ | How to Set Catalog Size in CPQ | 3234821 |
| How to add/remove Customer Actions on the Customer Info tab in a CPQ quote. | How to add/remove Customer Actions on the Customer Info tab in a CPQ quote. | 3234737 |
| How to enable/disable of editing list price and cost price in CPQ cart. | How to enable/disable of editing list price and cost price in CPQ cart. | 3234865 |
| How to fix MRR and NRR Prices are not showing up in the configurator issue | How to fix MRR and NRR Prices are not showing up in the configurator issue | 3234799 |
| Quantity Attribute value sent in decimal format from AVC in S4/HANA and Replicate via VCP into CPQ the knowledge bases is getting rounded | When sending Quantity Attribute value which is in decimal format displayed as non decimal value. It will get rounded | 3269773 |
| Solution Design Tab is not visible on the Quote Tabs | After activating Quote 2.0 system on the domain, users are not able to see Solution Design tabs and feature in the system. | 3289364 |
| Autocomplete Sourced from Quote Table cannot be selected | Error pops up saying that "Auto-complete - sourced from a quote table attribute type is available only if responsive design is enabled for all users". | 3290586 |
| Product missing from Product Catalog on Setup | Products is missing from Product Catalog in Setup. | 3257036 |
| Duplicate entries for Country | Duplicate 'Romania' entries in Countries/Regions. | 3256587 |
| KB changes not being applied in Product Version | Product Version not updated after Knowledge Base Article being performed. | 3252931 |
| Display quote number and customer name in the quote header | Display quote number and customer name in the quote header | 3234779 |
| How to change the Logo in CPQ Next Generation UI? | How to change the Logo in CPQ Next Generation UI? | 3234759 |
| How to change Responder to be Model in Responsive Design | How to change Responder to be Model in Responsive Design | 3234810 |
| Error shown when opening Report Module through SSO |
Receiving error message: Error | 3400559 |
| Visibility permission does not apply for generated document |
User with restriction for document template can see generated documents with specific template. | 3259197 |
| Unable to delete configurable product |
When trying to delete a configurable product, the following error message is displayed: "This product cannot be deleted because the following configurations are using this product:" | 3315887 |
| Request to change Date Format |
Request to change quote dates behavior. | 3331990 |
| Proposal link in email returning error message | When opening a proposal through link received in email, error message "Action is not available in this status. " is shown. | 3439070 |
| Not possible to open product rule | Edition of product rule are not loading properly on CPQ Setup, loading for long time and returning empty information. | 3526899 |
| Even though required field not populated quote action still available | When a field set to required does not contain any data, quote actions are available and not throwing any error. | 3320959 |
| Quote Type Filter Issue | Field is available for search on Quotes page even though not enabled on Search Field in setup. | 3506738 |
| Document Generation failing |
When migrating from Document Generation Engine 1.0 to 2.0, failure happens. | 3379060 |
| How to set auto quote expiration function? | Missed to set up auto quote expiration function. | 3343807 |
| SAP CPQ Quotation tab error | Blank Quotation tab in Quote. | 3339233 |
| How to enable Add items in Bulk feature in a tenant | Customer would like to know how to enable the Add items in Bulk feature on their tenant so that it appears on their Home page. | 3334097 |
| Unable to import entries to a Custom table. Error: Column name can't contain illegal characters | Custom Table cannot be uploaded with Excel sheet entries. | 3333717 |
| Refresh Federation settings in CPQ | Customer want to Refresh Federation on CPQ domains after SSO/Federation settings changes. | 3330190 |
| Unable to edit additional discount and additional description fields under the Discounts section in the Quote page | Unable to edit Additional Discount and Additional Discount Description fields in the Quote as these fields are greyed out. | 3322471 |
| Optional Item Type is being added to Quote Totals | When changing Item Type to Optional in a Quote, value is still being added to the Quote Totals. | 3322301 |
| Inactive revisions of quote are editable | You do not want the inactive revisions of a quote to be editable. | 3268973 |
| Delegate authority for managing simple products show empty products list | Delegate authority for managing simple products show empty products list even though products are visible to everyone on Product setup page. | 3322265 |
| Unable to create a new Quote in the CPQ system. Error: No quote loaded! |
Unable to create new quotation in CPQ. Error "No quote loaded!" and we can see a fatal error in Logs "Object reference not set to an instance of an object." | 3321568 |
| Storage almost full |
File System/Database storage almost full or passed the limit. Showing negative available space in storage | 3317451 |
| Formula in Product Description is not being parsed |
Formula in Product Description is not being parsed in the Catalog page, remaining as a plain text. | 3315341 |
| Default Editable Grouping issue in Quotes |
When we don't check even a single Group as Default under the Cart Fields Administration page, then the expectation is that none of the fields under the Product table in the Quote, should be shown as editable text boxes, but the system seems to pick up any random group items to be shown as editable text boxes in the quote. | 3314592 |
| Approval rules doesn't show approver in all cases |
Quote message doesn't show all the approvers names based on an approval rule. | 3311717 |
| Provide Admin access to newly added user | User recently created was set as CPQ admin via user settings but still does not have access to Setup options. | 3310932 |
| When Importing products via Bulk Product Import/export CPQ returns message "Invalid Excel file for importing" | Bulk importing products showing error message "invalid excel file for importing". | 3305375 |
| Missing Approval Email Notification from CPQ setup |
You are trying to send quotes for approval, and the approvers are not receiving email notifications. | 3304206 |
| Unable to delete user type from setup | Unable to delete a user type in the system, receiving: Error Message "You can't delete the user type. There's a user defined for this user type." | 3304216 |
| User Setup - isSSO Issue | User is able to log using SSO even when isSSO toggle is off. | 3303330 |
| New Revision does not take OpportunityId | When creating a new Revision from from C4C and other solutions containing Opportunities, value of 'OpportunityId' is not passed. | 3295472 |
| Part Numbers of Variant Type Products are not being shown in Catalog | Part Numbers of Variant type Products are not being shown in catalog when trying to Add to Quote. | 3294099 |
| Not able to find Active Part Number / Product using Bulk Validator | When searching the product in the Bulk Validator we receive "Product Not Found" message. | 3293616 |
| Add Items Quick Search option of Product is missing on quote page | Under any quote, we're unable to see the "Add Items" Quick Search option beside Products under Products section | 3241033 |
| Unable to find Settings icon to enable Invert Value column under Pricing Condition Mappings |
As per the help document Define Pricing Condition Mapping | SAP Help Portal, the Invert Value column is not visible by default and we need to add it by using Settings icon. But the Settings icon is also not visible under Pricing Condition Mappings. | 332944 |
| Admin user used for Quote Acceptance | Admin user can't access setup, catalog, quotation nor user page from CPQ home page. | 3334973 |
| Custom Field which is an attribute with type - autocomplete is not getting updated | When you edit a Quote Item Custom Field, which is an attribute with type - autocomplete, the custom field does not update after you enter a value. | 3537387 |
| Unable to access anything in CPQ after logging in or the page is stuck on loading |
When logging into CPQ, you see some error on the login page, and there is no other icon on the page, not even Setup icon, or Developer Console icon. Or the page is stuck on loading and never loads. | 3504832 |
| Report for last login does not provide accurate data |
When creating a report to check last login date for each user, it returns a different number than the amount of active users. Report shows empty on last login date information for some active users. | 3626251 |
| Discount not allowed |
When trying to set discount value and save quote, banner is displayed: "Action not executed" In developer console, error is thrown: "Quote-Calculate-DirtyCells" Exception: SAP.CPQ.Quote.Interfaces.Exceptions.DiscountNotAllowedException | 3626251 |
| How to delete child items from parent-child product configuration - Quote 2.0 |
When using parent/child products, item actions such as copy, delete, and refresh for child items are not visible in the environment. The application parameter that enables these actions is not available in Quote 2.0 setup. | 3610176 |
| How to enable checkbox "Don't include same file more than once" in Generate Document page - Quote 2.0 |
Checkbox "Don't include same file more than once" is missing in document generation in quote 2.0. | 3595770 |
| How to Create Sections in SAP CPQ? |
Issue pertains to the SAP CPQ product where the feature to create sections in instances is not found. | 3567870 |
| Changing default language for Document Creation |
Default language for document generation in quotes is incorrect. | |
| Getting error when viewing Report in CPQ Report Module |
There is an issue when accessing only a certain report(s) in the Report Module in SAP CPQ. Error: "An error occurred while processing your request.". |
Keywords
KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
SAP Knowledge Base Article - Public