SAP Knowledge Base Article - Public

3568111 - KBA HUB - Setup

Symptom

This Knowledge Base Article is a list of all KBAs which are related to Setup. 

Resolution

KBASymptomLink
Document Generation Section Hierarchy getting reorderedWhen adding a new section at the bottom of a document it gets repositioned to the middle of it.3539142
Storage almost full

File System/Database storage almost full or passed the limit. Showing negative available space in storage

3317451
Decimals are not allowed for Japanese & Korean currencyStarting from the 2408 release, there is a new default rounding functionality in place. This fixed an issue where the document currency did not have decimal places. The new behavior is now the default one.3502794
Enable DB unlockingYou would like to disabled DB lock on your tenants.3534053
Tenant Refresh Guidelines Tenant Refresh Guidelines 3418720
Receiving pricebook error when trying to replicate base prices from ECC into CPQ

When trying to replicate base prices from ECC into CPQ, you receive error message that the entries already exist, but the pricebook in CPQ is empty.

3492996
Unable to access anything in CPQ after logging in

Error on the login page, no other icon on the page, Setup icon, or Developer Console icon.

3504832
Error message when creating new usersError message when creating new users "You have already reached your active user count, your limit of (X) users per your subscription license agreement has been exceeded. Please contact CallidusCloud Support at CallidusCloud Community on how to resolve this issue.".3281539
Quoted Version can't be set to active

It is not possible to set the MASTER back to active on quote

3506098
Incorrect spacing in output Word documents

Spacing between lines are different in output document from document template.

3393974
How to end the Approval reminders for quotes which are Expired but still waiting for approval?

You manually changed the status of 4 quotes to Expired using Script Workbench, but these quotes still appear under the 'Waiting for Approval' List.

And since the Auto approval reminder is set, emails have been going out for approval for these 4 quotes even though their status is Expired.

You would like to know how to end the reminders for these Expired quotes.

3462069
Custom Template Render ExceptionError: Cannot render template

When entering CPQ pages, such as just logging into CPQ or entering the User Page, this error occurs: "Custom Template Render ExceptionError: Cannot render template: [TemplateName], Message: error CS0234: The type or namespace name 'SalesForce' does not exist in the namespace 'Webcom.Configurator.Crm' (are you missing an assembly reference?)" 

3503587
Unable to save quote. The popup says "In order to perform the action you need first to enter the value of custom field"

When clicking on the Save Quote button in the quote, transaction requests to enter value in a custom field.The popup says "In order to perform the action you need first to enter the value of custom field '<custom field>'". But when checking the Save Quote action under Workflow, There is not any rule associated with it.

3469165
Product Layout cannot be changed in SAP CPQintegrated VCP and SAP CPQ, and the changes made in VCP are not reflected in CPQ product layout 3261408
Enable quote migration toolCustomer has requested the migration tool.3560303
Error when comma is used as decimal separator in Price Setup

When using comma as decimal separator in any price definition in setup, when configuring a product it is not possible to calculate the total.

3550917
Requested value 'billingProfileId' was not foundError message that "Requested value 'billingProfileId' was not found" while choosing the rate plan template during the creation of the product under the type of subscription billing3386625
Cannot open Quote DocumentWhen opening a document in quote, error message is thrown: "You are not authorized to view this document" 3422457
Provide Quote Visibility to usersProvide Quote Visibility to users3234825
How to create Product Categories in CPQHow to create Product Categories in CPQ3234767
Error when trying to import user fileError when trying to import user file3234740
How to move custom fields in a 'quote' to a different tabHow to move custom fields in a 'quote' to a different tab. 3234739
How to create a simple product manuallyHow to create a simple product manually3234766
 How to create product types in CPQHow to create product types in CPQ3234828
How to Set Catalog Size in CPQHow to Set Catalog Size in CPQ3234821
How to add/remove Customer Actions on the Customer Info tab in a CPQ quote.How to add/remove Customer Actions on the Customer Info tab in a CPQ quote.3234737
How to enable/disable of editing list price and cost price in CPQ cart.How to enable/disable of editing list price and cost price in CPQ cart. 3234865
How to fix MRR and NRR Prices are not showing up in the configurator issueHow to fix MRR and NRR Prices are not showing up in the configurator issue3234799
Quantity Attribute value sent in decimal format from AVC in S4/HANA and Replicate via VCP into CPQ the knowledge bases is getting roundedWhen sending Quantity Attribute value which is in decimal format displayed as non decimal value. It will get rounded3269773
Solution Design Tab is not visible on the Quote TabsAfter activating Quote 2.0 system on the domain, users are not able to see Solution Design tabs and feature in the system. 3289364
Autocomplete Sourced from Quote Table cannot be selectedError pops up saying that "Auto-complete - sourced from a quote table attribute type is available only if responsive design is enabled for all users".3290586
Product missing from Product Catalog on SetupProducts is missing from Product Catalog in Setup.3257036
Duplicate entries for CountryDuplicate 'Romania' entries in Countries/Regions.3256587
KB changes not being applied in Product VersionProduct Version not updated after Knowledge Base Article being performed.3252931
Display quote number and customer name in the quote headerDisplay quote number and customer name in the quote header3234779
How to change the Logo in CPQ Next Generation UI?How to change the Logo in CPQ Next Generation UI?3234759
How to change Responder to be Model in Responsive DesignHow to change Responder to be Model in Responsive Design3234810
Error shown when opening Report Module through SSO

Receiving error message:

Error
An error occurred while processing your request.
Argument 'userId is null. UserContext constructor' cannot be null. Parameter name: userId is null. UserContext constructor

3400559
Visibility permission does not apply for generated document

User with restriction for document template can see generated documents with specific template.

3259197
Unable to delete configurable product

When trying to delete a configurable product, the following error message is displayed: "This product cannot be deleted because the following configurations are using this product:"

3315887
Request to change Date Format

Request to change quote dates behavior.

3331990
Proposal link in email returning error messageWhen opening a proposal through link received in email, error message "Action is not available in this status. " is shown.3439070
Not possible to open product rule Edition of product rule are not loading properly on CPQ Setup, loading for long time and returning empty information. 3526899
Even though required field not populated quote action still availableWhen a field set to required does not contain any data, quote actions are available and not throwing any error.3320959
Quote Type Filter IssueField is available for search on Quotes page even though not enabled on Search Field in setup.3506738
 Document Generation failing

When migrating from Document Generation Engine 1.0 to 2.0, failure happens.

3379060
 How to set auto quote expiration function?Missed to set up auto quote expiration function.3343807
SAP CPQ Quotation tab errorBlank Quotation tab in Quote. 3339233
How to enable Add items in Bulk feature in a tenantCustomer would like to know how to enable the Add items in Bulk feature on their tenant so that it appears on their Home page.3334097
Unable to import entries to a Custom table. Error: Column name can't contain illegal characters Custom Table cannot be uploaded with Excel sheet entries.3333717
Refresh Federation settings in CPQCustomer want to Refresh Federation on CPQ domains after SSO/Federation settings changes.3330190
Unable to edit additional discount and additional description fields under the Discounts section in the Quote pageUnable to edit Additional Discount and Additional Discount Description fields in the Quote as these fields are greyed out.3322471
Optional Item Type is being added to Quote TotalsWhen changing Item Type to Optional in a Quote, value is still being added to the Quote Totals.3322301
Inactive revisions of quote are editableYou do not want the inactive revisions of a quote to be editable.3268973
Delegate authority for managing simple products show empty products listDelegate authority for managing simple products show empty products list even though products are visible to everyone on Product setup page.3322265
Unable to create a new Quote in the CPQ system. Error: No quote loaded!

Unable to create new quotation in CPQ.

Error "No quote loaded!" and we can see a fatal error in Logs "Object reference not set to an instance of an object."

3321568
Storage almost full 

File System/Database storage almost full or passed the limit. Showing negative available space in storage

3317451
Formula in Product Description is not being parsed

Formula in Product Description is not being parsed in the Catalog page, remaining as a plain text.

3315341
Default Editable Grouping issue in Quotes

When we don't check even a single Group as Default under the Cart Fields Administration page, then the expectation is that none of the fields under the Product table in the Quote, should be shown as editable text boxes, but the system seems to pick up any random group items to be shown as editable text boxes in the quote.

3314592
Approval rules doesn't show approver in all cases

Quote message doesn't show all the approvers names based on an approval rule.

3311717
Provide Admin access to newly added userUser recently created was set as CPQ admin via user settings but still does not have access to Setup options.3310932
When Importing products via Bulk Product Import/export CPQ returns message "Invalid Excel file for importing"Bulk importing products showing error message "invalid excel file for importing".3305375
Missing Approval Email Notification from CPQ setup

You are trying to send quotes for approval, and the approvers are not receiving email notifications.
When we check in CPQ logs, we can see erroneous logs stating "Workflow Notification failed.", "Notification to Approver was not sent successfully."

3304206
Unable to delete user type from setupUnable to delete a user type in the system, receiving: Error Message "You can't delete the user type. There's a user defined for this user type."3304216
User Setup - isSSO IssueUser is able to log using SSO even when isSSO toggle is off.3303330
New Revision does not take OpportunityIdWhen creating a new Revision from from C4C and other solutions containing Opportunities, value of 'OpportunityId' is not passed.3295472
Part Numbers of Variant Type Products are not being shown in CatalogPart Numbers of Variant type Products are not being shown in catalog when trying to Add to Quote.3294099
 Not able to find Active Part Number / Product using Bulk ValidatorWhen searching the product in the Bulk Validator we receive "Product Not Found" message.3293616
Add Items Quick Search option of Product is missing on quote pageUnder any quote, we're unable to see the "Add Items" Quick Search option beside Products under Products section3241033
Unable to find Settings icon to enable Invert Value column under Pricing Condition Mappings

As per the help document Define Pricing Condition Mapping | SAP Help Portal, the Invert Value column is not visible by default and we need to add it by using Settings icon.

But the Settings icon is also not visible under Pricing Condition Mappings.

332944
Admin user used for Quote AcceptanceAdmin user can't access setup, catalog, quotation nor user page from CPQ home page.3334973
Custom Field which is an attribute with type - autocomplete is not getting updated When you edit a Quote Item Custom Field, which is an attribute with type - autocomplete, the custom field does not update after you enter a value.3537387
Unable to access anything in CPQ after logging in or the page is stuck on loading

When logging into CPQ, you see some error on the login page, and there is no other icon on the page, not even Setup icon, or Developer Console icon.

Or the page is stuck on loading and never loads.

3504832
Report for last login does not provide accurate data

When creating a report to check last login date for each user, it returns a different number than the amount of active users.

Report shows empty on last login date information for some active users.

3626251
Discount not allowed

When trying to set discount value and save quote, banner is displayed: "Action not executed"

In developer console, error is thrown: "Quote-Calculate-DirtyCells"

Exception: SAP.CPQ.Quote.Interfaces.Exceptions.DiscountNotAllowedException

3626251
How to delete child items from parent-child product configuration - Quote 2.0

When using parent/child products, item actions such as copy, delete, and refresh for child items are not visible in the environment.

The application parameter that enables these actions is not available in Quote 2.0 setup.

3610176
How to enable checkbox "Don't include same file more than once" in Generate Document page - Quote 2.0

Checkbox "Don't include same file more than once" is missing in document generation in quote 2.0.

3595770
How to Create Sections in SAP CPQ?

Issue pertains to the SAP CPQ product where the feature to create sections in instances is not found.

3567870
Changing default language for Document Creation

Default language for document generation in quotes is incorrect.


3435817

Getting error when viewing Report in CPQ Report Module

There is an issue when accessing only a certain report(s) in the Report Module in SAP CPQ.

Error: "An error occurred while processing your request.".

3380435

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ all versions