3568131 - Error in Posting Billing Document due to Incorrect Status of Service Document Item in SAP S/4HANA Cloud Public Edition

An error occurs when attempting to post a Billing Document. The error message displayed is "Service Document Item &1/&2/&3 has an incorrect status."

SAP S/4HANA Cloud Public Edition

1. Open "Manage Billing Documents".
2. Enter Billing Document number in the search bar.
3. Click into the Billing Document and try to post it.
4. The error "Service Document Item &1/&2/&3 has an incorrect status." occurs.

• The "Account Assignment Group for Customer" (Acct Assmt Grp Cust.) field in the billing document was found to be blank.
• This missing value prevents the system from determining the correct General Ledger (G/L) accounts for revenue posting in accounting.

1. Update Billing Document in VF02
2. Go to Change Billing Document, enter Billing Document Number, and press Enter.
3. Navigate to Header Data > Accounting Tab.
4. In the field "Acct Assmt Grp Cust.", select the appropriate value:

• Domestic Revenues (if local)
• Foreign Revenues (if export)

1. Click Save.
2. Post the Billing Document.

SAP S/4HANA Public Cloud, Public Cloud, Billing Document, Posting Error, Incorrect Status, Service Document Item, Account Assignment Group for Customer, VF02, Acct Assmt Grp Cust., Domestic Revenues, Foreign Revenues, FCO_SRVDOC, 040. , KBA , CRM-S4-SRV-BIL-2CL , S4CRM: Billing in Service Management (Public Cloud) , Problem