3568152 - Not Able to Change the Data for Administrator User

Administrator User is not able to change their personal data, for example the e-mail. Also, the user is not being find as an Employee.

SAP Cloud for Customer

1. Click on your profile picture > click on the user name.
2. Click on edit.
3. The E-mail field is not editable.

Or

1. Go to Administrator > Business Users.
2. Search and select the user.
3. Click on Edit > Attributes.
4. Some fields (as the E-mail) are not editable.

The Administrator user was not created as an Employee and therefore it is only a Service Agent. Due to that its data can only be changed in Service Agent Work Center.

Please follow below steps to edit Administrator User data:

1. Go to Business Partners > Service Agents.
2. Open the Administrator user.
3. Click on edit.
4. Fields like E-mail will be editable now.

The same screen can be opened from below steps:

1. Administrator > Business Users.
2. Search for and select the user.
3. On panel below, click on the user name.
4. Service Agent screen will be opened.

Please refer to SAP Help Portal Use Initial User to Maintain Basic Configuration for more details on Administrator User as a Service Agent and as an Employee.

greyed out, grayed out, read only, read-only, email, address data, general data, WC, WoC, workview, work view, workcenter, cannot find, not found, unable, not possible, impossible, modificable, unchangeable , KBA , LOD-CRM-EMP , Employee , LOD-LE-BP-BP , Business Partner , Problem