SAP Knowledge Base Article - Preview

3568217 - Unable to access CPS API from SAP Commerce Cloud

Symptom

  • SAP Commerce Cloud is unable to access the CPS API, resulting in an inability to retrieve price information from CPS.
  • This issue is intermittent, with instances of timeout exceptions occurring during pricing and configuration calls.
  • The error message "Timeout exception occurred during pricing call" or "Timeout exception occurred during configuration call" is displayed.


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Environment

SAP Commerce Cloud

Keywords

SAP Commerce Cloud, CPS API, Timeout exception , KBA , CEC-SCC-INT-PCI-SVC , SAP Variant Configuration , Problem

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