3568358 - Document Transfer issue due RBP Refresh Failure

Form stuck with Old EM and not moved to new EM as per the settings

Performance Management

1. Login to affected instance
2. Proxy as the OLD Manager form stuck with no edit permission
3. Proxy as the NEW Manager, no forms in Inbox

RBP refresh failure blocked the Document transfer job

RBP refresh failures block form transfers. With a daily backend check and fix, the blocked processes resume automatically. You no longer need to manually run the check No document transfer job requests are blocked due to an RBP refresh failure and quick fix issues in Check Tool.

1. Go to Admin Center  Performance Management Feature Settings.
2. Select Automatically Fix Document Transfer and Change Engine Issues.
3. Save your change.

KBA , LOD-SF-PM-TO , Team Overview , Problem