3568358 - Document Transfer issue due RBP Refresh Failure

Form stuck with Old EM and not moved to new EM as per the settings

Performance Management

1. Login to affected instance
2. Proxy as the OLD Manager form stuck with no edit permission
3. Proxy as the NEW Manager, no forms in Inbox

The transfer engine processes requests one at a time and When a oversized refresh event gets stuck without completion, all the following events behind it would be held up resulting in check tool unable to correct the errors. 

This risk can be reduced by splitting the very large volume of transfer to smaller batches. 

RBP refresh failures block form transfers. With a daily backend check and fix, the blocked processes resume automatically. You no longer need to manually run the check: No document transfer job requests are blocked due to an RBP refresh failure and quick fix issues in Check Tool.

1. Go to Admin Center  Performance Management Feature Settings.
2. Select Automatically Fix Document Transfer and Change Engine Issues.
3. Save your change.

Note: If the forms are already stuck and the check tool indicates the error but the Quick Fix do not work though the above option is enabled, then, the pending jobs will have to be cleared through an Engineering script. 

2078831 - Troubleshooting Document Transfer Options - Performance Management

document transfer options, routing, document transfer, performance management, pm, form, form transfer, new manager, manager transfer, change engine, jobs stuck, old manager , KBA , LOD-SF-PM-TO , Team Overview , Problem