SAP Knowledge Base Article - Public

3568407 - Is it possible to hide Service Category on AskHR? - Employee Central Service Center

Symptom

You are looking for a way to hide Service Categories on AskHR

Resolution

This feature is not currently available on AskHR. The AskHR reflects the configuration presented on C4C for the Service Category. In other words, it's not possible to modify a Service Category or add new ones solely on the AskHR side. The configuration visible on AskHR is the one that is available on C4C.

There is already an Enhancement Request created for this feature. If you also think this should be implemented, please vote on the following link: AskHR (ECSC) - Customise Service Category Visibility. This request might be considered for future enhancements. While we can't implement every suggestion, we strive to incorporate ideas that will genuinely enhance the system. Peer voting is one of the factors we consider when reviewing enhancement requests, so we encourage you to provide a clear and detailed explanation. This way, peers can fully understand the request and vote for it if they also believe it's necessary.

See Also

AskHR (ECSC) - Customise Service Category Visibility

Keywords

askhr, ec service center, employee central, service category, c4c, hide service category, modify service category, add service category , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , How To

Product

SAP SuccessFactors HCM Suite all versions