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3568457 - Error When Adding Learning History for Inactive User in SAP SuccessFactors Learning

Symptom

  • An application error occurs when attempting to register a learning history for an inactive user in SAP SuccessFactors Learning.
  • The error message is as follows: "An application error has occurred. Please try again."
  • The error is accompanied by a ticket number and a timestamp.
  • The issue arises when an admin tries to record learning for a user when a completed record already exists for the same user, at the same time, and with the same completion status.


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

SAP SuccessFactors Learning, Learning History, Inactive User, Application Error, Duplicate Entries, Unique Key, Completion Record, Completion Status, LRN-191768. , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

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