3568502 - No Response from S4 HANA Cloud for External Pricing Request in Sales Cloud (C4C)

• When integrating Sales Cloud(C4C) with S/4HANA Public Cloud, no response is received from S/4HANA Public Cloud when requesting external pricing from a sales quote in Sales Cloud(C4C).
• The corresponding Iflow is triggered and the data is passed on to S/4HANA Public Cloud, but no pricing data is sent back to Sales Cloud(C4C).
• The standard Iflow "Request Sales order document data" from the Sales Cloud integration package is used, with no modifications.

• SAP S/4HANA Cloud Public Edition
• Sales Cloud(C4C)

1. Integrate Sales Cloud with SAP S4/HANA Public Cloud Edition.
2. Request for external pricing from a sales quote in Sales Cloud(C4C).
3. Observe that the corresponding Iflow is triggered and the data is passed on to SAP S4/HANA Public Cloud Edition.
4. Note that no pricing data is sent back to Sales Cloud.

The issue is caused by the absence of a specific pricing condition assigned to the product in SAP S/4HANA Public Cloud. Existing pricing conditions were based on material group or general pricing, which did not apply specifically to this customer. Additionally, a newly created pricing record was set to 0.00 EUR and remained in Blocked (A) status, preventing it from being used in external pricing determination.

1. Navigate to "Manage Prices - Sales" in SAP S/4HANA Public Cloud.
2. Look up the existing pricing condition using the appropriate filters.
3. If the pricing condition exists, click Edit and update the Condition Amount (Price) to the correct value. Ensure the Pricing Unit is set correctly.
4. Scroll to the Release Status field and change the status from Blocked (A) to Released.
5. Click Save to update the condition record. If an approval process is required, ensure the condition is submitted and approved.
6. Go to SAP Sales Cloud (C4C) and open the relevant Sales Quote.
7. Click Request External Pricing to trigger a new pricing request.
8. Verify that the correct price is now retrieved from SAP S/4HANA Public Cloud.

SAP S/4HANA Public Cloud Edition, Sales Cloud (C4C), C4C, external pricing, Iflow, pricing data, pricing condition, manage prices, blocked status, release status, pricing request. , KBA , SD-SLS-2CL , Sales (Public Cloud) , Problem