Symptom
- When integrating Sales Cloud(C4C) with S/4HANA Public Cloud, no response is received from S/4HANA Public Cloud when requesting external pricing from a sales quote in Sales Cloud(C4C).
- The corresponding Iflow is triggered and the data is passed on to S/4HANA Public Cloud, but no pricing data is sent back to Sales Cloud(C4C).
- The standard Iflow "Request Sales order document data" from the Sales Cloud integration package is used, with no modifications.
Environment
- SAP S/4HANA Cloud Public Edition
- Sales Cloud(C4C)
Reproducing the Issue
- Integrate Sales Cloud with SAP S4/HANA Public Cloud Edition.
- Request for external pricing from a sales quote in Sales Cloud(C4C).
- Observe that the corresponding Iflow is triggered and the data is passed on to SAP S4/HANA Public Cloud Edition.
- Note that no pricing data is sent back to Sales Cloud.
Cause
The issue is caused by the absence of a specific pricing condition assigned to the product in SAP S/4HANA Public Cloud. Existing pricing conditions were based on material group or general pricing, which did not apply specifically to this customer. Additionally, a newly created pricing record was set to 0.00 EUR and remained in Blocked (A) status, preventing it from being used in external pricing determination.
Resolution
- Navigate to "Manage Prices - Sales" in SAP S/4HANA Public Cloud.
- Look up the existing pricing condition using the appropriate filters.
- If the pricing condition exists, click Edit and update the Condition Amount (Price) to the correct value. Ensure the Pricing Unit is set correctly.
- Scroll to the Release Status field and change the status from Blocked (A) to Released.
- Click Save to update the condition record. If an approval process is required, ensure the condition is submitted and approved.
- Go to SAP Sales Cloud (C4C) and open the relevant Sales Quote.
- Click Request External Pricing to trigger a new pricing request.
- Verify that the correct price is now retrieved from SAP S/4HANA Public Cloud.
Keywords
SAP S/4HANA Public Cloud Edition, Sales Cloud (C4C), C4C, external pricing, Iflow, pricing data, pricing condition, manage prices, blocked status, release status, pricing request. , KBA , SD-SLS-2CL , Sales (Public Cloud) , Problem