SAP Knowledge Base Article - Public

3568742 - Rule is triggered when update jobInfo during Internal Hires/Crossboarding with Rule Context has been set to "No" for Onboarding

Symptom

  • Despite setting the workflow business rules in Job Info (Manage Business Configuration) - Rule Context to "No" for Onboarding, the rule is still being triggered when update jobInfo during Internal Hires/Crossboarding
  • Enable Additional Internal Hire Activities >> OFF

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to the onboarding dashboard
  2. Select the crossboarding candidate
  3. Update job info
  4. The rule is triggered

Cause

the rule with “ESS/MSS = Yes” 

Resolution

The rule with “ESS/MSS = Yes” will get executed for Initiate Crossboarding.

If you want to execute rules for ESS/MSS UI’s but not for crossboarding then please review and change the rule conditions to avoid validation errors.

You can set rule context “ESS/MSS = No” if rules are not expected to be executed for Crossboarding or ESS/MSS UI’s.

Or editing the job Info history to avoid triggering the rule by going to the profile of the candidate, navigate to the job information and open the history. 

See Also

Keywords

Onboarding, Internal Hires, Crossboarding, Workflow, Job Info, Rule Context, Manage Business Configuration, Triggered, RCM. , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

Product

SAP SuccessFactors Onboarding all versions