SAP Knowledge Base Article - Public

3569028 - Blurred background images appears in crystal reports 4.3 SP4 P0

Symptom

  • After upgrading to SP4 BOBJ 4.3 SP4 P0, all background images in Crystal Reports are blurred in BI launchpad as well as in pdf export.

Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.3 SP4 Patch 0
  • SAP Crystal Server

Reproducing the Issue

  1. Open any Crystal Report with background images.
  2. Export the report as PDF or save it to BI launchpad.
  3. View the report.
  4. Observe the quality of the background images are blurred.

Cause

  • The issue is caused by a defect in the version 4.3 SP4 P0

Resolution

  • The issue has been only identified in 4.3 SP4 P0 version and has been fixed in the later versions.
  • Temporary workaround on 4.3 SP4 P0: Convert the background images manually into BMP format.

See Also

Keywords

SAP Crystal Server, SP4 BOBJ 4.3, degraded image quality, blurry images, upgrade issue, patch problem, SP4 P8, BMP format,Blur , KBA , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem

Product

SAP Crystal Server all versions