3569034 - Follow-up activity 'Ship to supplier' fails for Advance Returns Management

Advanced returns management is being used to manage customer returns. In the process, there are 2 plants involved. The returns order is created with the follow-up activity '0004' (Ship to Other Plant) and next follow-up activity '0005' (Ship to Supplier).

Therefore, when returning the goods it should go to the 1st plant, then it should be send to the 2nd plant via a return stock transport order. Once the goods are available in the 2nd plant, it needs to be sent back to the supplier.

Everything works well until the executing of the last follow-up activity: 'Ship to supplier'. The purchase document can't be created as following error is raised: "Purchasing doc. type not allowed for creating returns purchase order" (Message no. CX_MSR_TRC152)

SAP S/4HANA Cloud Public Edition

advanced returns management, ARM, customer returns, BKP, follow-up activity, ship to supplier, 0005, ship to Other Plant, 0004, receive into plant, 0001, NB2, purchase order type, return purchase order, return stock transfer order , KBA , LO-ARM-SD-2CL , Sales (Public Cloud) , Problem