3569036 - When Using The Advanced Search In The Tickets List View, The Fields "E-mail Channel ID" And "E-mail Channel Name" Do Not Provide a Value Help Option

When using the Advanced Search within the Tickets list view, the fields "E-mail Channel ID" and "E-mail Channel Name" are currently presented as text fields and do not display a value help button.

SAP Cloud for Customer

1. Go to Service WC
2. Go to Tickets
3. Within the Tickets list, click on Advance Search
4. Filter it by E-mail Channel ID or E-mail Channel Name
5. Observe that there is no value help in these fields

This is the standard system behavior. The fields "E-mail Channel ID" and "E-mail Channel Name" do not have a value help option.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

Advanced Search, Ticket OWL, Value Help, E-mail, E-Mail Channel ID, E-Mail Channel Name , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement