SAP Knowledge Base Article - Public

3569224 - SAC Just Ask Error "Couldn't Get Fields for Models"

Symptom

  • Indexed models are not visible in the Just Ask feature of SAP Analytics Cloud
  • An error message "Couldn't get fields for models" is displayed when the Just Ask interface is loaded for the first time
  • The Manage Models feature keeps loading without displaying any result

Environment

  • SAP Analytics Cloud (Enterprise) 2024

Reproducing the Issue

  1. Open the SAC link.
  2. Click on the Just Ask icon on the toolbar.
  3. Indexed models are not visible.
  4. Click Manage Models, the page keeps loading.

Cause

The issue is identified as a product defect. See Resolution.

Resolution

Update on 2025 Feb 11:

The analysis has been completed, and the corresponding fix has been implemented. We are currently waiting for the deployment process to be finalized, after which we will ask you to perform testing in the production environment as soon as possible. We expect the fix to be available in production within the next 24 to 48 hours.

Keywords

SAP Analytics Cloud, Just Ask, Indexed Models, Visibility, Error, Couldn't Get Fields for Models, Manage Models, Loading , KBA , LOD-ANA-ASK , SAC Just Ask , Problem

Product

SAP Analytics Cloud all versions