3569296 - Misleading Error Message during Compensation Information Import - To import data for this user you need to reactivate this user using Basic Import

During the import, an error message is received stating "The user has been purged. To import data for this user, you need to reactivate this user using Basic Import” if the user ID is incorrect with leading 0's.

1. Go to Import Employee data.
2. Download template of any entity.
3. Fill the user ID with leading "0" and other details.
4. Validate/import the file -> The error occurs: The user has been purged. To import data for this user, you need to reactivate this user using Basic Import.

The error is misleading, here when no userID exists with ID that have leading 0. The fix for this error is being planned to be deployed on 1H 2025 release (b2505) which will have a better and accurate error message. Please watch this KBA for further updates.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs 

SAP SuccessFactors, Employee Central, Compensation Information Import, Misleading Error Message, The user has been purged. To import data for this user, you need to reactivate this user using Basic Import, 2505, Job information, entity, ECT-249419, INC11116120. , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Product Enhancement