Symptom
- When attempting to create a new billing item for a customer project in the "Plan Customer Projects" app, an error message is returned.
- The error message states: "Resource not found for segment 'SalesOrderItem'".
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the "Plan Customer Projects" application.
- Navigate to the project.
- Go to the Billing tab.
- Attempt to create a new billing item with the following details:
- Billing Type
- Material
- Assigned Work Package
- Profit Center
- Amount
- Billing Due Date
5. Try to save the new billing item.
6. The system triggers the error message: "Resource not found for segment 'SalesOrderItem'".
Cause
- The Sales Order Date (XX/XX/XXXX) does not match the Profit Center validity (XX/XX/XXXX – unlimited).
- The Profit Center was changed after the first X items were created, making it invalid for new items.
Resolution
1. Extend the Profit Center Validity:
- Adjust the validity start date of Profit Center to a date before the Sales Order Date.
2. Retry Creating the Billing Item:
- Once the Profit Center validity is corrected, attempt to create the Billing Item again.
3. Verify the Sales Order Date:
- In the "Manage Sales Orders - Services" app, check the Sales Order Date.
- Ensure it aligns with the valid Profit Center duration.
See Also
Keywords
SAP S/4HANA Cloud Public Edition, Public Cloud, Sales, SalesOrderItem, Sales Document, Plan Customer Projects, Billing Items, Error, Resource not found, Segment, Project Plan, Billing Type, Fixed Price, Billing Date. , KBA , SD-SLS-PBS , Project-Based Services in Sales Documents , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public