SAP Knowledge Base Article - Public

3569420 - Error when creating new Billing Items in "Plan Customer Projects" app in SAP S/4HANA Cloud Public Edition

Symptom

  • When attempting to create a new billing item for a customer project in the "Plan Customer Projects" app, an error message is returned.
  • The error message states: "Resource not found for segment 'SalesOrderItem'".

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the "Plan Customer Projects" application.
  2. Navigate to the project.
  3. Go to the Billing tab.
  4. Attempt to create a new billing item with the following details:
  • Billing Type
  • Material
  • Assigned Work Package
  • Profit Center
  • Amount
  • Billing Due Date

     5. Try to save the new billing item.

     6. The system triggers the error message: "Resource not found for segment 'SalesOrderItem'".

Cause

  • The Sales Order Date (XX/XX/XXXX) does not match the Profit Center validity (XX/XX/XXXX – unlimited).
  • The Profit Center was changed after the first X items were created, making it invalid for new items.

Resolution

1. Extend the Profit Center Validity:

  • Adjust the validity start date of Profit Center  to a date before the Sales Order Date.

2. Retry Creating the Billing Item:

  • Once the Profit Center validity is corrected, attempt to create the Billing Item again.

3. Verify the Sales Order Date:

  • In the "Manage Sales Orders - Services" app, check the Sales Order Date.
  • Ensure it aligns with the valid Profit Center duration.

See Also

2530305 - Profit center YB900 not found in controlling area A000 - SAP for Me

Keywords

SAP S/4HANA Cloud Public Edition, Public Cloud, Sales, SalesOrderItem, Sales Document, Plan Customer Projects, Billing Items, Error, Resource not found, Segment, Project Plan, Billing Type, Fixed Price, Billing Date. , KBA , SD-SLS-PBS , Project-Based Services in Sales Documents , Problem

Product

SAP S/4HANA Cloud Public Edition all versions