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SAP Knowledge Base Article - PreviewSymptom
You would like to enable the below feature, which was part of the 2502 release:
- Bcc channel information is now stored for incoming emails. BCC email will be stored in BCC party node and showed in the Ticket Timeline.
But the feature is not available in your system.
Read more...
Environment
SAP Cloud for Customer
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
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