3569636 - SAP IM on Hyperscalers - Portal and Participant user sync issues after O2H Migration

After migrating to SAP Incentive Management (IM) on the hyperscalers GCP environment as part of the Titan O2H Migration, customers may encounter synchronization issues when participant and admin users are not listed in the portal user list. 

This KBA outlines the prerequisites for customers to follow before migration to ensure proper user synchronization. 

SAP SuccessFactors Sales Performance Management

• Incentive Management on Hyperscalers

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