SAP Knowledge Base Article - Public

3569652 - Error "Unable to retrieve the data at this time. Please try again soon." while creating Data Capture Form - Recruiting Marketing

Symptom

An error message "Unable to retrieve the data at this time. Please try again soon." is displayed when attempting to create a Data Capture Form.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Attempt to create a new Data Capture Form through Career Site Builder > Tools > Data Capture Form
  2. The error message "Unable to retrieve the data at this time. Please try again soon." is displayed.

Cause

The issue may be related to the integration between Recruiting Management (RCM) and Recruiting Marketing (RMK).

Resolution

  1. Review the information from Career Site Builder > Settings > Site Configuration > Site Integrations tab.
  2. Reapply the Security Key in Provisioning. If you are a customer, please ask your Implementation Partner to perform this step.

These steps will synchronize RCM data to RMK. After performing these steps, attempt to create the Data Capture Form again.

See Also

Keywords

Data Capture Form, SAP SuccessFactors, Unable to retrieve data, Error, OData Metadata Refresh, Site Configuration, Site Integrations, RCM, RMK, DCF, CRM , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , LOD-SF-RMK-INT , Int with RCM, Data Mapping, AwLi, Multilocation posting , Problem

Product

SAP SuccessFactors Recruiting all versions