Symptom
Users are receiving the Email Notifications for the Scheduled Reports Jobs in SAP SuccessFactors Learning but no traces of the data are found in the Email Summary Audit Report (CSV)
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Navigate to Learning Administration and Go to Reports
- Schedule a report with the option "Run immediately".
- Observe that the job completes successfully email notification is also triggered to Users.
- But there are No traces of the data found in the Email Summary Audit Report (CSV)
Cause
This is the current system design.
Resolution
- The Email Summary Audit Report will not show the traces of the Report Jobs.
- If there is a Business requirement for this data to be shown in the Email Summary Audit Report then Customer can submit a Enhancement request for this 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
See Also
3242226 - Troubleshooting Learning Notifications Not Being Received - SAP for Me
2858971 - Reviewing Details of Report Jobs in Your System - Learning
Keywords
SAP SuccessFactors Learning, Scheduled Reports, Email Notifications, No Traces, Enhancement request, reports, Email Summary Audit Report. , KBA , LOD-SF-LMS-NOT , Notifications , Product Enhancement
Product
SAP SuccessFactors Learning 2405
SAP Knowledge Base Article - Public