SAP Knowledge Base Article - Public

3569904 - Email Summary Audit Report has no traces of data for the Scheduled Reports

Symptom

  • Users are receiving the Email Notifications for the Scheduled Reports Jobs in SAP SuccessFactors Learning but No traces of the data are found in the Email Summary Audit Report (CSV)

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration and Goto Reports
  2. Schedule a report with the option "Run immediately".
  3. Observe that the job completes successfully email notification is also triggered to Users.
  4. But there are No traces of the data found in the Email Summary Audit Report (CSV)

Cause

Expected System Behavior

Resolution

See Also

3242226 - Troubleshooting Learning Notifications Not Being Received - SAP for Me 

2087890 - Top Reasons Why Email Notifications Are Not Sent or Received. Basic Troubleshooting - HXM Suite - SAP for Me

2858971 - Reviewing Details of Report Jobs in Your System - Learning

Keywords

SAP SuccessFactors Learning, Scheduled Reports, Email Notifications, No Traces, Enhancement request, reports, Email Summary Audit Report. , KBA , LOD-SF-LMS-NOT , Notifications , Product Enhancement

Product

SAP SuccessFactors Learning 2405