SAP Knowledge Base Article - Public

3569909 - Badge Name Translation in Email Notifications Does Not Match Recipient's Language Preference in SAP SuccessFactors Platform

Symptom

  • Badge name/title translations in email notifications do not align with the recipient's language preference.
  • When an employee from a division that uses a different language sends a badge to another employee from a division with a different language preference, the badge name in the notification email remains in the sender's language. The rest of the notification is translated to the recipient's language. 

Environment

  • SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Proxy as the sender whose default language is not English.
  2. Click on the profile of the recipient and navigate to the badges tab.
  3. Send a badge to the recipient, by clicking 'Give badge'.
  4. Check the email notification received by the recipient.
  5. Notice that the badge name in the notification is displayed in the sender’s language, even though the rest of the email is in the recipient's language.

Cause

Resolution

Engineering Team has planned to fix it with the release of 1H 2505. 

See Also

Refer to SAP Note 2778913 - Applying Translation for Badges - SAP for Me, SAP Note 2586770 - How to change badges' label translation? - Employee Profile, and SAP Note 2576546 - Using the Manage Language Feature to Change Labels in SuccessFactors for further information.

Keywords

SAP SuccessFactors Platform, Badge Name Translation, Email Notifications, Language Preference, Different Language Preferences, Badge Notification, Badge Name, Recipient's Language, Sender's Language, incorrect translation, badge title , KBA , LOD-SF-EP-BGD , Background Elements , Problem

Product

SAP SuccessFactors Platform all versions