Symptom
Promotions are not getting applied. in kibana printed below logs.
{"instant":{"epochSecond":1739265511,"nanoOfSecond":774996546},"thread":"hybrisHTTP32","level":"ERROR","loggerName":"de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService","message":"Promotion rule evaluation failed","thrown":{"commonElementCount":0,"localizedMessage":"No rule engine context could be derived for order [CartModel (8803662463019@19)]","message":"No rule engine context could be derived for order [CartModel (8803662463019@19)]","name":"java.lang.IllegalStateException","extendedStackTrace":[{"class":"de.hybris.platform.promotionengineservices.promotionengine.impl.DefaultPromotionEngineService","method":"lambda$determineRuleEngineContext$0","file":"DefaultPromotionEngineService.java","line":208,"exact":false,"location":"promotionengineservicesserver.jar","version":"?"},{"module":"java.base","moduleVersion":"17.0.14",
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Environment
SAP Commerce Cloud
Product
Keywords
promotions module, catalog version , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem
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