3570156 - Visits "Created By" field is blank when Visit is generated automatically from Routes.

Visits "Created By" field is blank when Visit is generated automatically from Routes.

SAP Cloud for Customer

1. Go to Visits work center > Routes view
2. Create a new Route or use an existing one.
3. Select Actions to generate Visits.
4. Check that the Visits created from this action has no value for "Created By" field.

When Visits are created automatically in the system, this action is done by a background job from a Technical User in the system rather then a Business user. Therefore it is the expected behavior that "Created By" field have blank value.

This is the expect system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available. 

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea: 

• SAP Sales Cloud 

• SAP Service Cloud 

KBA , LOD-CRM-ACT-VST , Visit Planning , Problem