SAP Knowledge Base Article - Public

3570186 - Unable to Delete Leads in Sales Cloud Version 2

Symptom

You are trying to delete a Lead but cannot.

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Open the navigation menu.
  2. Select Leads view.
  3. Locate the desired Lead.
  4. Under actions column the delete option is grayed out.

Cause

A Lead that has been converted to an Opportunity cannot be deleted.

Resolution

The Lead you are trying to delete has the status Converted, which prevents deletion.

Keywords

Lead, Converted, Conversion, Delete, Remove, Sales Cloud V2, CNS , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0