SAP Knowledge Base Article - Preview

3570283 - Synchronization Failure due to Duplicate User Emails between IAS and SAP SuccessFactors Incentive Management

Symptom

  • Synchronization failure occurs when creating users in the SAP SuccessFactors Incentive Management portal.
  • The error message displayed is "409 Conflict 'User profile with email MOCK-USER already exists'".
  • This issue prevents users from logging into the system.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Hyperscalers

Product

SAP Incentive Management all versions

Keywords

Synchronization, Failure, Duplicate, User, Email, SAP SuccessFactors, Incentive Management, Conflict, Login, Unique , KBA , CEC-SAL-COM-RNA , Crystal and Webi Reports , Problem

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