SAP Knowledge Base Article - Public

3570287 - Error "Unable to authenticate. Please ensure your credentials are valid " when creating Live connection from SAC to SAP S/4HANA Cloud

Symptom

Error "Unable to authenticate. Please ensure your credentials are valid" when creating Live connection from SAC to SAP S/4HANA Cloud 

Environment

SAC

Reproducing the Issue

  1. Create a Live Data Connection to SAP S/4HANA Cloud Public Edition Edition via OAuth
  2. There is error "Unable to authenticate. Please ensure your credentials are valid." 

Cause

Missing configuration

Resolution

  1. Make sure the password for the communication user is correct
  2. Make sure the IDP of the SAP S/4HANA Cloud is added to Trusted Provider in SAC. For detailed steps, please check step 6 in: https://help.sap.com/docs/SAP_S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa/ddbc64b5c7d64892ad9f848e91a8b45e.html?locale=en-US
  3. Make sure the origin of the SAP S/4HANA Cloud is added to Trusted Origin in SAC. For detailed steps, please check step 7 in:https://help.sap.com/docs/SAP_S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa/ddbc64b5c7d64892ad9f848e91a8b45e.html?locale=en-US

Keywords

SAC, live, data, connection, cloud, Unable to authenticate, Please ensure your credentials are valid , KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem

Product

SAP Analytics Cloud all versions