SAP Knowledge Base Article - Public

3570308 - [Known Error] I-9 Section 2 error: [COE0019]todo task unavailable for task category: ONBOARDING2_HIRINGMANAGER_I9_PAPERWORK and BPE process id:complianceProcessId

Symptom

User encountered below error when click on I-9 Section 2 task:

[COE0019]todo task unavailable for task category: ONBOARDING2_HIRINGMANAGER_I9_PAPERWORK and BPE process id:complianceProcessId

Environment

SAP SuccessFactors Onboarding 2411

Reproducing the Issue

  1. Login as the I-9 responsible user ;
  2. Go to onboarding dashboard, click on candidate;
  3. Start I-9 Section 2 task;
  4. Error pops up: [COE0019]todo task unavailable for task category: ONBOARDING2_HIRINGMANAGER_I9_PAPERWORK and BPE process id:complianceProcessId

Cause

This is a Known Issue.

Since customer passed I9 flow with feature 'Require New Hire to Upload Form I-9 Documents' on I-9 Section 2 screen the same document was selected under List B, C section which caused the data violation exception due to system limitation.

Resolution

The fix for this issue is planned to be deployed with the patch [H2 2024 P21].

For patch timelines, please review SAP SuccessFactors Patches Knowledge Base

Workaround

Re-trigger I-9 Section 2 manually, upload different document files under List B, C section documents on the I-9 Section 2 screen.

See Also

Keywords

KI2411, OBX-37388, I-9 Section 2 error, COE0019, todo task unavailable for task category, ONBOARDING2_HIRINGMANAGER_I9_PAPERWORK, EMPLOYEE_HRIS_GO_DMS_ERROR_LOCKID_ALREADYSET
, KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Known Error

Product

SAP SuccessFactors Onboarding 2411