SAP Knowledge Base Article - Public

3570375 - Custom task could not be completed due to "There was an application error" - Onboarding

Symptom

The error "There was an application error" occurred when assignee submitted a custom task.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Open the pending custom task in the "Administrative Tasks" card.
  2. There is a required field but no radio option is displayed.
  3. Directly submit the custom task and then encounter an error.

Cause

The system does not support the radio data type for custom task.

Resolution

Since the fields configured in custom task depend on the custom MDF object, only the following field types are supported so far:

  • String
  • Number
  • Boolean
  • Decimal
  • Date
  • DateTime
  • Time
  • Generic Object
  • User

See Also

Blog: Custom Tasks in Onboarding and Offboarding 

Help Portal Guide: Template Editor Configuration Settings

Keywords

SAP SuccessFactors, Onboarding, Custom Tasks, Application Error, Mandatory Field, radio button, data type, template editor, OBX , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions