SAP Knowledge Base Article - Public

3570421 - Copy Button under Action column is Greyed out in Lead Owl

Symptom

You are unable to Copy a Lead either from the OWL Screen or the Detail View

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Leads
  3. In the OWL screen, you notice that the Copy Button in Action column is Greyed out for some leads

Cause

Either the Account or Contact or both are non existing entities. Copy is possible for Leads with existing Accounts and Contacts

Resolution

This is the expected system behaviour.

Keywords

leads, copy, greyed out, owl, detailed view , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0