SAP Knowledge Base Article - Public

3570443 - Zero net value and tax amount when creating credit memo

Symptom

When creating credit memo with reference to the credit memo request, net value and tax amount become zero, and all the conditions become "inactive". 

Environment

SAP S/4HANA Cloud Public Edition

Resolution

"Reason for Rejection" is set on credit memo request. If credit memo request is set with "Reason for Rejection", then no further processing of credit memo is allowed.

Keywords

net value, tax amount, zero, credit memo, G2, invoice, conditions, condition type, inactive, Reason for Rejection, CMR, credit memo request , KBA , SD-BF-PR-2CL , Pricing (Public Cloud) , SD-BIL-IV-2CL , Processing Billing Documents (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions