SAP Knowledge Base Article - Public

3570634 - Issues when deleting Dependents

Symptom

  • It is not possible to delete a dependent and add another in the same transaction, when "Edit Details" is used.
  • When deleting the most recent dependent record via History, it deletes the previous record as well.

Environment

Dependents Management

Reproducing the Issue

First Scenario: 

  1. Access Employee who has dependents
  2. Go to Dependents > Click on pencil icon 
  3. Remove one dependent via the trashcan icon 
  4. Under the same transaction, click on "Add Dependents"
  5. Fill the data then Click on "Edit Details"
  6. Fill the mandatory data > Click on Save 
  7. Go to History > Deleted dependent is still showing up

Second Scenario:

  1. Open Dependents history 
  2. Delete the most recent record via the "Delete" button 
  3. Record is not removed, however effective as of date changes to the previous records date
  4. Click on Delete again > It deletes the record and the previous record too.

Cause

First scenario is an expected behaviour by design: When using edit detail and then save, the updates on the Quick Edit page will be skipped.

Second scenario is identified as a bug.

Resolution

For the first scenario:
When removing a dependent and adding a new one under the same transaction, do not use "Edit Details" button. It should be used in a separate transaction.

For the second scenario:
This will be fixed in b2505 Release.

Keywords

SAP SuccessFactors, Employee Central, Dependent Portlet, Data Slice, Delete Dependent, Add Dependent, Transaction, Remove Dependent via Trashcan Icon, Delete previous record  , KBA , LOD-SF-EC-DPD , Dependents Management , Problem

Product

SAP SuccessFactors Employee Central 2411