SAP Knowledge Base Article - Preview

3570735 - Error "specified contactFieldId not valid" during Web Push implementation

Symptom

  • An error message stating "specified contactFieldId not valid" appears during the Web Push implementation when attempting to use an email address as a unique identifier
  • This error prevents the successful creation of segments for identified contacts in the web push service
  • The issue specifically impacts the ability to use email-related identifiers due to data protection compliance requirements


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

Web Push setup, unique identifier error, contactFieldId, compliance issue, data privacy, personal data, customer ID, identifier restriction, Web Push error, data protection compliance, non-PII identifier, fieldId configuration, fieldValue setup, immutable identifier, GDPR compliance, error resolution , KBA , CEC-EMA-WEB , Web Channel , Problem

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