SAP Knowledge Base Article - Public

3570764 - Premise Address Is Blank During Premise Move-In Process

Symptom

The move in address is not displayed during the creation of the Move In process in C4C.

Environment

  • SAP Cloud For Customer
  • SAP Cloud Applications Studio

Reproducing the Issue

  1. Navigate to Utilities work center.
  2. Navigate to Premises work center view.
  3. Search and Open any premise.
  4. Click Move In.
  5. The move-in address is grayed out.

Cause

A custom EC process is used and assigned to the Utilities GAF process.

Due to a metadata inconsistency, the premise ID and address cannot be retrieved.

Resolution

In order to resolve the issue, please follow the steps below: 

  1. Login to SDK and open the relevant solution.
  2. Open the respective EC screen in the UI Designer.
  3. Click on Update Metadata and Save and Activate in order to activate the PDI (EC screen) solution.

Keywords

Address, Blank, Premise, Move-In Process, Move-In, C4C, Cloud for Customer, SDK, EC, Cloud Applications Studio, Utilities , KBA , LOD-CRM-IND-UTL , Utilities , Problem

Product

SAP Cloud for Customer core applications 2502