SAP Knowledge Base Article - Public

3570787 - Error "Business Partner ABC Is Not a Customer" During Business Partner Replication

Symptom

Error message "Business Partner ABC is not a customer" when replicating business partner from S/4HANA via interface BusinessPartnerReplicationIn. 

Environment

  • SAP Cloud for Customer
  • SAP S/4HANA

Reproducing the Issue

  1. Replicate business partner from S/4HANA to Cloud for Customer system.
  2. Go to the Administrator work center.
  3. Go to the General Setting work center view.
  4. Open the Web Service Message Monitoring under System Administration.
  5. Select query All.
  6. Search for message web service message monitoring for interface BusinessPartnerReplicationIn.
  7. You see error message "Business Partner ABC is not a customer".

Resolution

The field "RoleCode" is missing in the inbound payload from S4.

You should update the CPI iflow into the latest standard version and deactivate any iflow extension configuration. Then replicate the business partner once more. 

Keywords

Business Partner, Customer, Replication, C4C, Cloud for Customer, RoleCode, BusinessPartnerReplicationIn , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To

Product

SAP Cloud for Customer core applications 2411