SAP Knowledge Base Article - Public

3570808 - External Code For ExternalUserStatusCode XX Of Map Group 03 Could Not Be Determined

Symptom

C4C outgoing oessage for FollowupDocumentCreationRequestFromOpportunityCreationOut service interface fails with "External Code For ExternalUserStatusCode XX Of Map Group 03 Could Not Be Determined" error. 

Environment

  • SAP Cloud for customer
  • SAP Cloud for customer integration with SAP S/4Hana integration
  • SAP Cloud for customer integration with SAP ERP

Reproducing the Issue

  1. Go to the Web Service Message Monitoring under Administrator Work center.
  2. Search for the Service Interface.
  3. You will be able to see the error "External Code For ExternalUserStatusCode XX Of Map Group 03 Could Not Be Determined".

Cause

Code List Mapping is not maintained for ABC as Local Code under ExternalUserStatusCode Local Data Type Name.

Resolution

  1. Go to Overview under Business Configuration Work center.
  2. Search for Code List Mapping.
  3. Open the Code List Mapping for Integration with External Applications and Solutions Activity.
  4. Click on Maintain Code List Mapping.
  5. Under Code List Mapping Definition, filter for "ExternalUserStatusCode" Local Data Type Name and "SAP On Premise Integration" Mapping Group.
  6. Select it.
  7. Create a new entry with blank LocalContext and ABC as Local Code and map it to the respective External Code.
  8. Save it.

Keywords

FollowupDocumentCreationRequestFromOpportunityCreationOut, External Code, ExternalUserStatusCode, Map Group, C4C, Cloud for Customer, Code List Mapping, External Code For ExternalUserStatusCode XX Of Map Group 03 Could Not Be Determined, , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications all versions