3570869 - Display Name showing as "Purged User" for users that were reactivated after Purge

• The display names of users who were purged and later reactivated are appearing as "Purged User" instead of reflecting their configured display names.
• When searching for a reactivated user, the result shows "Purged User" instead of the correct display name.
• How can we update the "Purged User" value to display the correct display name for users who were reactivated after being purged?

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SAP SuccessFactors HCM Suite

1. Purge a user through DRTM Master Data Purge.
2. Reactivate the same user following the steps outlined in KBA 2392094.
3. When searching for this user, observe that the Display Name is showing as "Purged User" instead of the Display Name Configuration:
   
   Or, export the User Data File and observe that the user has "Purged User" under the Display Name column: 
   

When you reactivate a purged user through the import process outlined in KBA 2392094 and don't maintain the Display Name column and desired value in the import file, Display Name is populated with the "Purged User" value.

• If the affected user is an EC user, go to Company System and Logo Settings and click on Refresh General Display Name. The Refresh General Display Name will trigger an HRIS Sync and once the job is completed you can verify the Display Name of the affected user. For more information about Refresh General Display Name, please refer to Refreshing General Display Name Help Guide. 
• If the affected user is not an EC user, you can update the Display Name through the Import and Employee Data tool > Basic Import. For non EC users the Display Name can also be maintained in the import file during the process of reactivating the purged user. 

Important Note: For Employee Central customers, it is not recommended to update the Display Name field via data import, as these changes will be overwritten by HRIS Sync or when the general display name is refreshed. For more information, refer SAP Help Guide Configuring General Display Name

How to verify if a user is an EC user or is not an EC user?

1. Got to Data Inspector
2. Select Table_EMP_EMPLOYMENT_INFO from the Entity dropdown
3. Click on Add Field Criteria and inform User Sys ID + Equals + affected User ID and click on Show Data
4. If the value under "Is EC Record" is 0, the affected user is not an EC user. If the value is 1, then the affected user is an EC user. 

Configuring General Display Name

Refreshing General Display Name

KBA 3261324 - General Display Name Troubleshooting

KBA 2392094 - Re-activate a Purged User Via Employee Import Feature

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SAP SuccessFactors HCM Suite 2505 ; SAP SuccessFactors HCM Suite 2511